Consumer Protection
ATOL – Air Travel Organisers Licence
All flight-inclusive holidays are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. ATOL protection does not apply to the other holiday and travel services listed on this website
ABTA – The Travel Association
Book with Confidence. We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Find out more here.
Travel and Destination Advice
For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information, click here.
COMPLAINT DISPUTE RESOLUTION
If you have a problem whilst on holiday, this must be reported to the relevant principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish- please contact your InteleTravel agent and copy Customer Services at customerservice@inteletravel.com. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA's ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com
ABTA MEMBERSHIP
Your Holiday Protection & Peace of Mind
As an Independent Travel Agent with InteleTravel, every holiday you book through Hargreaves Holidays is backed by trusted, industry-standard protection for your peace of mind.
InteleTravel is fully ABTA and ATOL protected, meaning:
✔️ ABTA Protection – You benefit from financial protection, expert guidance, and support should anything unexpected happen before or during your trip. ABTA ensures that your holiday is handled to the highest standards of service, safety, and reliability.
Find out more HERE.
ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct
✔️ ATOL Protection – If your holiday includes flights, your booking is protected under the government-backed ATOL scheme. This ensures you’re covered in the unlikely event a travel supplier fails, guaranteeing refunds, replacements, or repatriation if needed.
Booking with me means you have the personalised service of a dedicated travel agent, combined with the security and protection of two of the UK’s most trusted travel bodies.
You can relax knowing your holiday is in safe hands—well-planned, fully protected, and completely stress-free.
